Money-Back Guarantee

If, for any reason, you are not satisfied with the quality of the product you receive, you may return unused products within 30 days of purchase for a refund with the following conditions:

Products must be unopened and unused. Products that have been used in any way are 100% Non-returnable.

• Material that is returned within 7 days will not be subject to restocking fees.
• Material returned after 7 days and before 30 days will incur a restocking fee of 15% or receive a store credit for the full amount.
• Material is non-refundable after 30 days.

*All Custom Products and Special Orders are 100% Non-Refundable this includes but is not limited to: Rolled rubber in 5′ widths, nonstandard roll lengths (any roll length that is not 25′ or 50′). Any product in a Custom Colour and or EPDM top. Turf that is not a master roll length or is a non-stocking colour. All orders that are specifically noted as a special order or a Non-Refundable product at the time of order.

*The customer is responsible for inspecting the product prior to accepting shipping – If the product is received damaged the customer is to immediately acknowledge on shipping documents and notify Perfect Surfaces within 24 hours. If the damages are not noted with the driver and not reported within the allotted time Perfect Surfaces cannot guarantee later compensation. If the wrong product, quantity or colour is received, the customer is to contact Perfect Surfaces within 24 hours and we will work with you to correct the issue. Pictures will be required for all claims to be submitted, whether it is for damages or otherwise.

*Original shipping and handling costs are 100% Non-Refundable. The customer is responsible for the return shipping & handling costs. Customer may be responsible for any additional incurred fees such as storage, customs and broker fees.